What is Call Center?

CallWatch Support -

Call Center is what CallWatch uses to identify who is calling your cell phone whether it is a telemarketer, debt collector, scammer, or even an old friend. When this option is enabled, the name (if available) and phone number will be displayed. There are two different types of call center that CallWatch uses which is Pre-call Center and Post Call Center.

Pre-Call Center is a colored screen (green, yellow, or red) that appears with the number, and name (if available) when your phone is receiving an incoming call from a number not listed in your contacts. This also gives an option to block the number directly.

Post call center

Post Call Center is seen after a phone call is missed.  The name (if available), number is displayed with the option to block the number, file a complaint, or view the history of the caller. Also, post call center displays how many blocks, complaints, and lookups a number has.

Difference in Colors

Green: For callers not stored in your contacts and not known to be telemarketers or debt collectors

Yellow: A suspected telemarketer or debt collector, but not on the CallWatch list of reported offenders

Red: For callers who are telemarketers or debt collectors that are on the CallWatch list of reported offenders

Scammer: Known scammers, calls from these numbers will be automatically blocked if Scam Blocking is enabled, before reaching the user. A notification will alert the user that a scammer has been blocked.

**Real time Caller ID requires a network connection. Also, pre-call center is only available to users who are subscribed.

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